Successful collaboration with söp: VIR gives a positive interim assessment

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A positive step for consumers: The Association of Online Travel Agencies (VIR) feels vindicated by its decision to collaborate with the söp (Arbitration Board for Passenger Transport) and is pleased with the successful two-year pilot phase aimed at ensuring robust and trustworthy consumer protection.

Mediation as a Tool for Customer Loyalty

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The VIR hosts a regular monthly call involving all VIR clusters, each focusing on a different topic. Participants in the most recent cross-cluster call included Dr. Sabine Cofalla, Executive Director of söp; Dr. Christof Berlin, Head of söp; Legal Advisor Jana Joppe; and Mediator Nikola Denzin. söp is the Arbitration Board for Public Transportation (Schlichtungsstelle für den öffentlichen Personenverkehr e.V.).